Course Descriptions

This Course is NJ OETS Approved. Attendees will get 8 BasicCTE's and 6 EMD CTE's. Police dispatchers play an important role in providing crucial information to officers on the street. However, if they don’t obtain or relay the right information not only can an officer’s life be in jeopardy, but it can also lead to the suppression of evidence, unconstitutional investigative detentions, and searches. This course is designed to give police dispatchers a basic understanding of arrest, search, and seizure so they can obtain and relay the information officers will need to lawfully interact with citizens. The more information that is obtained and relayed, the easier it will be for an officer to conduct a proper and lawful investigative detention.

Course Highlights Include:

• Questions to ask an anonymous caller reporting a crime.

• Questions to ask an anonymous caller reporting a subject armed with a firearm.

• Prioritizing questions to ask during a critical incident.

• The difference between a known caller and an anonymous tip.

• Information needed to corroborate an anonymous tip so an officer can conduct an investigative detention.

• Techniques for dealing with a hysterical caller.

• Reliability of 9-1-1 calls versus main line calls.

• And much more…

The successful management of any critical incident begins with the public safety telecommunicator. This course teaches PST’s how to manage and prioritize resources during critical incidents ranging from active shooters to weather related events.

This comprehensive 8-hour Emergency Medical Dispatch (EMD) Refresher course is designed for certified EMDs and public safety telecommunicators working in New Jersey PSAPs who are seeking continuing education hours toward recertification. This interactive class meets the New Jersey Office of Emergency Medical Services (NJOEMS) requirements for EMD refresher training. The course emphasizes real-world application of EMD protocols, case-based learning, and dispatch decision-making under stress. Topics include updated pre-arrival instructions, caller management, protocol compliance, QA/QI review, and lessons learned from high-profile EMD cases. Participants will engage in scenario-based practice and receive department-specific insights to reinforce skills and improve call-handling performance. Who Should Attend: Certified Emergency Medical Dispatchers (EMDs) employed in public safety answering points (PSAPs) and communication centers who require continuing education hours for NJOETS EMD recertification. Learning Objectives: • Reinforce core EMD skills, including structured call-taking and protocol use • Review updates to state-mandated EMD procedures and best practices • Enhance performance in high-stress and high-priority medical calls • Analyze QA/QI feedback and apply lessons to improve outcomes • Satisfy NJOEMS 8-hour EMD refresher training requirement Course Format: In-person instruction with scenario-based group activities, facilitated discussion, and knowledge checks. Certification: Upon successful completion, participants will receive an NJOETS-approved certificate reflecting 8 hours of EMD continuing education.

Course Description:

This course is designed for 9-1-1 telecommunicators and front-line public safety personnel who may encounter suicidal callers during emergency calls. It provides the tools and confidence to handle these emotionally charged and high-risk situations with professionalism and empathy.

Through a combination of lecture, real-life case studies, and guided discussion, students will learn how to identify key warning signs of suicidal ideation, apply proven communication techniques to build rapport, and manage crisis calls with a focus on caller safety and responder coordination. Emphasis will be placed on understanding mental health dynamics, maintaining call control, and following local protocols.

This course is NJOETS approved!

Topics Include:

• Suicide risk factors and warning signs

• Effective communication strategies for suicidal callers

• Legal and ethical considerations

• Coordinating with responders and mental health resources

• Self-care and emotional impact on telecommunicators